Refund Policy

Return Eligibility Period

We offer a flexible return service for all eligible orders. Customers are entitled to apply for product returns within 60 days of receiving their purchased items. All return applications must be initiated through the contact channels on our Contact page to be valid.

Eligible Return Conditions

To qualify for a full refund, returned items must remain in original condition, unopened, unused, and intact with all original packaging, accessories, and labels. Products that are damaged, worn, altered, or missing original components due to customer improper use or storage will not be accepted for returns or refunds.

Refund Processing Timeline

Once we receive and complete the inspection of your returned items, the official refund process will be launched. All approved refunds will be fully processed within 5 to 10 working days. The actual arrival time of funds may vary slightly depending on the customer’s payment platform and bank processing rules.

Return & Refund Fee Statement

Our platform undertakes all tariffs and customs-related fees incurred during international transportation. For eligible return orders, no additional hidden fees will be charged to customers. Customers shall bear the return shipping fees unless the return is caused by our product quality problems or delivery errors.

Ineligible Return & Refund Situations

Returns will be rejected and refunds will not be issued for products that exceed the valid return period, are damaged by human factors, or do not meet our return condition standards. Customized products, promotional free gifts, and clearance items are also non-returnable and non-refundable.

Abnormal Order Handling

In case of abnormal order situations such as lost packages, incorrect item delivery, or defective product quality, customers can contact our support team via the Contact page. We will verify the situation and provide corresponding refund, replacement or compensation solutions in accordance with official policies.

Currency Specification

All refund calculations and settlements on our website are uniformly based on USD currency standards, consistent with the order payment currency.

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